Recent Why SERVPRO Posts

We are an IICRC Certified Firm

6/16/2021 (Permalink)

IICRC Certified IICRC Certified

SERVPRO of Pewaukee & Sussex is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Pewaukee & Sussex

SERVPRO of Pewaukee & Sussex specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Fire Damage Process Overview

6/9/2021 (Permalink)

Soot Cleaning Soot Cleaning

Emergency Fire Damage Process Overview

ONE HOUR:
Within one hour from notice of loss, SERVPRO of Pewaukee and Sussex will contact you to arrange for service. You'll know help is on the way.

FOUR HOURS:
Within four hours of loss notification, we will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly.

DETAILED EXPLAINATION:
We will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

PRETESTING:
We then pretest for restorability, working from the source of the damage outward.

EIGHT HOURS:
Within eight hours of on-site arrival, a verbal or written briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.


CLEANING, RESTORATION, and DEODORIZATION:
We will work neatly and efficiently to help you regain control on your property when a damaging event has occurred. We ONLY use state-of-the-art restoration techniques to ensure your property is taken care of the first time.


FINAL WALK-THROUGH:
After all work has been completed and equipment removed, a final walk-through will be conducted with you to help ensure your satisfaction.

If your property has suffered a fire damage or has soot damage, call SERVPRO of Pewaukee and Sussex at 262.696.6336. We are always Here to Help!

Hurricane Prep Week Day 5

5/14/2021 (Permalink)

Hurricane Prep Week Day 5 Hurricane Prep Week Day 5

Being prepared for a disaster such as a hurricane can make all the difference in safety as well as damages. Each day this week we will be posting tips that can help you be prepared for a hurricane or any other major event. There is always comfort in having peace of mind knowing that you are ready. 

Day 5 of Hurricane Prep Week is about getting your home ready. If you plan to ride out the storm in your home, make sure it is in good repair and up to local hurricane building code specifications. Many retrofits are not as costly or time consuming as you may think. Have the proper plywood, steel or aluminum panels to board up the windows and doors. Remember, the garage door is the most vulnerable part of the home, so it must be able to withstand the winds. Trim your trees to prevent damage from snapped branches and board up your windows to protect them from flying debris. To learn about more ways to strengthen your home visit https://www.weather.gov/wrn/hurricane-strengthen-home

Hurricane Prep Week Day 3

5/12/2021 (Permalink)

Hurricane Prep Week Day 3 Hurricane Prep Week Day 3

Day 3 of Hurricane Prep Week.

Being prepared for a disaster such as a hurricane can make all the difference in safety as well as damages. Each day this week we will be posting tips that can help you be prepared for a hurricane or any other major event. There is always comfort in having peace of mind knowing that you are ready. 

Day 3 of Hurricane Prep Week is about reviewing your insurance. Look at your policies ahead of time to see what's covered and if flood insurance is available to you since it's the leading cause of damage from tropical systems. The best time to prepare for a hurricane is before hurricane season begins on June 1. It is vital to understand your home's vulnerability to storm surge, flooding, and wind. For more insurance tips visit https://www.weather.gov/safety/hurricane-plan

Sump Pump Failures in Waukesha County

5/10/2021 (Permalink)

Sump pump located in homeowner's basement Sump pump located in homeowner's basement

Sump Pump Basics

A sump pump is a pump used to remove water that has accumulated in a water-collecting sump basin, commonly found in the basements of homes. The water may enter via the perimeter drains of a basement waterproofing system, funneling into the basin or because of rain or natural ground water, if the basement is below the water table level.

Sump pumps are used where basement flooding happens regularly and to solve dampness where the water table is above the foundation of a home. Sump pumps send water away from a house to any place where it is no longer problematic, such as a municipal storm drain or a dry well. 

Why do Sump Pumps fail?

  • Sump Pump is having to constantly run
  • You have an overworked Sump Pump
  • Sump Pump loses power
  • Clogged Sump Pump
  • Clogged discharge lines
  • Your Sump Pump is Defective
  • It was installed incorrectly 
  • Lack of Maintenance 

What happens if my Sump Pump fails and causes damage?

If you your sump pump does fail and floods your basement causing water damage, then give us a call! SERVPRO of Pewaukee & Sussex is available 24 hours a day for water emergencies, large or small. 262.696.6336.

Mold Remediation in the Pewaukee Area

5/2/2021 (Permalink)

Mold present in attic Mold present in attic

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level.This is why you should call SERVPRO of Pewaukee & Sussex. 

Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 262.696.6336

Volunteer Week 2020

4/20/2021 (Permalink)

Cleaning Fire Truck One of our crew applying disinfectant to a firetruck

Coming Together


We love Volunteer week.  It is all about showing appreciation for volunteerism. Given the uncertain times we are currently facing, volunteering could not be more important to our community. It's such a sight to behold seeing how all of America has come together.

Here at SERVPRO of Pewaukee & Sussex, we really wanted to volunteer last year by giving back to some of our local first responders. The country is so grateful for everything they are doing and have been doing during the Covid-19 Pandemic. We got the opportunity to do this by being able to disinfect three of our local fire stations, a police station and their emergency vehicles. What better way to show your appreciation by helping to keep them safe.

We are proud to be able to give back to those who give most! Thanks for all you do Pewaukee & Sussex first responders!

SERVPRO of Pewaukee & Sussex is always #HeretoHelp

What is a Biohazard Cleanup?

1/14/2021 (Permalink)

Biohazard Biohazard

Biohazard cleanup, put simply, is  the cleaning, sanitation, and deodorizing of areas where a traumatic events such as an accident, injury or death has occurred. Usually this means dealing with blood, human or animal remains, chemical spills, and more. This also includes cleaning up after a crime scene, since it is up to the property owner to find biohazard cleaning services. Keep in mind that a professional cleanup team can only begin after the police have gathered enough evidence related to the incident.

Does Biohazard Cleanup Require Certification?

There is no “Biohazard Technician” certification, however, OSHA does require technicians to properly wear personal protective equipment (PPE) when dealing with bloodborne pathogens. PPE helps ensure the safety of our workers. This equipment helps prevent hazardous material from contacting the body through the skin, eyes, mouth, nose or any other area. Although PPE varies from job to job, it should always include gloves, a hazardous material body-suit, and a respirator.

Our Biohazard Cleanup Process

  • First, our remediation crew identifies the affected areas and determines the scope of the work. Once the plan is agreed upon, the remediation begins as quickly as possible.
  • Technicians always put the focus on both their safety and that of other individuals at the cleanup site.
  • Next, they remove all potentially infectious materials from the site.
  • Hazardous medical waste, such as: bodily fluids, or items that contain potential health hazards, are handled following OSHA regulations. We then send them to a licensed Medical Incinerator. 
  • We remove porous materials like fabric and carpeting following both industry and state regulations.
  • Non-hazardous materials are decontaminated if they are salvageable.
  • After the cleanup and sanitization, we thoroughly deodorize the affected areas.
  • Removing contaminated materials, then cleaning and sanitizing is usually enough to control odors.However, in rare cases, the crew will use hydroxyls or ozone to ensure the odor is eliminated.

Industry Leading Professional Products

1/13/2021 (Permalink)

Professional Products Professional Products

We use only the Industry Leading Professional Products to ensure that the services we are providing are second to none. Why does this matter? 

Health Concerns

Human health may be threatened when microbes amplify and grow in indoor environments. When water is present in an environment due to a water damage incident, microbes will grow given enough time and the proper conditions. If a Category 1 sanitary water situation is unmitigated for two to three days, microbes will likely amplify, increasing contamination of the structure and turning the Category 1 situation into a Category 2 or 3 situation. Building owners, occupants, and insurers should act quickly to prevent microbial contamination from becoming worse with passing time. When contamination exists, professional water damage restoration products may be helpful in returning the loss environment to a preloss condition. 

If your property has suffered a water damage, don't delay in contacting.

Call SERVPRO of Pewaukee and Sussex at 262.696.6336

IICRC Certified Firm

6/16/2020 (Permalink)

IICRC We are IICRC Certified

SERVPRO of Pewaukee & Sussex is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Pewaukee & Sussex

SERVPRO of Pewaukee & Sussex specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Mold Remediation

5/7/2020 (Permalink)

Mold Present in Attic Mold Present in Attic

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level.This is why you should call SERVPRO of Pewaukee & Sussex. 

Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 262.696.6336

Volunteer Week 2020

5/1/2020 (Permalink)

Cleaning Fire Truck One of our crew disinfecting the firetruck.

Coming Together


We love Volunteer week.  It is all about showing appreciation for volunteerism. Given the uncertain times we are currently facing, volunteering could not be more important to our community. It's such a sight to behold seeing how all of America has come together.

Here at SERVPRO of Pewaukee & Sussex, we really wanted to volunteer last year by giving back to some of our local first responders. The country is so grateful for everything they are doing and have been doing during the Covid-19 Pandemic. We got the opportunity to do this by being able to disinfect three of our local fire stations, a police station and their emergency vehicles. What better way to show your appreciation by helping to keep them safe.

We are proud to be able to give back to those who give most! Thanks for all you do Pewaukee & Sussex first responders!

SERVPRO of Pewaukee & Sussex is always #HeretoHelp

We are Cleaning Experts

4/20/2020 (Permalink)

Here to Help - image of technician and customer We are always Here to Help. We remain OPEN as our employees and services are essential!

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today SERVPRO of Pewaukee & Sussex. 262.696.6336.