Recent Posts

Making a Plan/Kit For You & Your Pets for an Emergency

6/29/2020 (Permalink)

Examples of kit items Examples of kit items

Being prepared for an emergency event is a very responsible task you can do for you, your family, and your pets. 

Make a Plan

Put a plan together by discussing the questions below with your family, friends or household to start your emergency plan.

  1. How will I receive emergency alerts and warnings?
  2. What is my shelter plan?
  3. What is my evacuation route?
  4. What is my family/household communication plan?
  5. Do I need to update my emergency preparedness kit?

Remember, during a disaster what’s good for you is good for your pet, so get them ready today.

If you leave your pets behind, they may be lost, injured or worse. Never leave a pet chained outdoors. 

Remember, during a disaster what’s good for you is good for your pet, so get them ready today.

If you leave your pets behind, they may be lost, injured or worse. Never leave a pet chained outdoors. Plan options include:

  • Create a buddy system in case you’re not home. Ask a trusted neighbor to check on your animals.
  • Identify shelters. For public health reasons, many emergency shelters cannot accept pets.
    • Find pet friendly hotels along your evacuation route and keep a list in your pet’s emergency kit.
    • Locate boarding facilities or animal hospitals near your evacuation shelter.
    • Consider an out-of-town friend or relative.
  • Locate a veterinarian or animal hospital in the area where you may be seeking temporary shelter in case your pet needs medical care. Add the contact information to your emergency kit.
  • Have your pet microchipped and make sure that you not only keep your address and phone number up-to-date, but that you also include contact info for an emergency contact outside of your immediate area.
  • Call your local emergency management office, animal shelter or animal control office to get advice and information.
  • If you are unable to return to your home right away, you may need to board your pet. Find out where pet boarding facilities are located.
  • Most boarding kennels, veterinarians and animal shelters will need your pet's medical records to make sure all vaccinations are current.
  • If you have no alternative but to leave your pet at home, there are some precautions you must take, but remember that leaving your pet at home alone can place your animal in great danger.

Build a Kit

To assemble your kit store items in airtight plastic bags and put your entire disaster supplies kit in one or two easy-to-carry containers such as plastic bins or a duffel bag.

A basic emergency supply kit could include the following recommended items:

  • Water (one gallon per person per day for at least three days, for drinking and sanitation)
  • Food (at least a three-day supply of non-perishable food)
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert
  • Flashlight
  • First aid kit
  • Extra batteries
  • Whistle (to signal for help)
  • Dust mask (to help filter contaminated air)
  • Plastic sheeting and duct tape (to shelter in place)
  • Moist towelettes, garbage bags and plastic ties (for personal sanitation)
  • Wrench or pliers (to turn off utilities)
  • Manual can opener (for food)
  • Local maps
  • Cell phone with chargers and a backup battery

Include basic survival items and items to keep your pet happy and comfortable. Start with this list or download Preparing Makes Sense for Pet Owners-Emergency Preparedness Pet Kit List (PDF)  to find out exactly what items your pet needs to be Ready.

Your pet kit should include:

  • Food (at least a three day supply in an airtight, waterproof container)
  • Water (at least three days of water specifically for your pets)
  • Medicines
  • Medical records, proof of vaccinations, registration and adoption documents (talk to your veterinarian about microchipping)
  • First aid kit (cotton bandage rolls, bandage tape and scissors, antibiotic ointment, flea and tick prevention, latex gloves, isopropyl alcohol, saline solution and a pet first aid reference book)
  • Collar or harness with ID tag, rabies tag and a leash
  • Crate or pet carrier (a sturdy, safe crate or carrier large enough for your pet to stand, turn around and lie down)
  • Sanitation needs (litter box and litter, newspapers, paper towels, plastic trash bags and household chlorine bleach)
  • A picture of you and your pet together to prove ownership (add species, breed, age, sex, color and distinguishing characteristics)
  • Familiar items (treats, toys and bedding can help reduce stress for your pet)

Being safe and prepared is not only a good idea, but a safe one.

*Source: ready.gov

Fire Safety at Your Campsite

6/23/2020 (Permalink)

Campfire Learn and practice proper campfire safety

With summer upon us and loads of people wanting to get out of their houses amid the coronavirus, camping and the good ole outdoors has taken famously with the public. SERVPRO of Pewaukee & Sussex would like to remind you of some basics when it comes to maintaining and extinguishing your campfire at your campsite. It is your responsibility to maintain and extinguish it to prevent wildfires.

  1. Never cut whole trees or branches, dead or alive. Live materials won’t burn and dead standing trees are often homes for birds and other wildlife.
  2. Once you have a strong fire going, add larger pieces of dry wood to keep it burning steadily.
  3. Don’t burn dangerous things like aerosol cans, pressurized containers, glass or aluminum cans. They could explode, shatter and/or create harmful fumes or dust.
  4. Keep your fire to a manageable size.
  5. Never leave your campfire unattended.
  6. Allow the wood to burn completely to ash.
  7. Pour lots of water on the fire. Drown ALL embers, not just the red ones. Pour until hissing sound stops.
  8. If you do not have water, stir dirt or sand into the embers with a shovel to bury the fire.
  9. With your shovel, scrape any remaining sticks and logs to remove any embers. Make sure that no embers are exposed and still smoldering.
  10. Continue adding water, dirt or sand and stirring with a shovel until all material is cool.
  11. If it’s too hot to touch, it’s too hot to leave

Keeping these steps and reminders in mind will not only keep you safe, but keep the campground or nature area you are visiting safe as well!

*Source: smokeybear.com

IICRC Certified Firm

6/16/2020 (Permalink)

IICRC We are IICRC Certified

SERVPRO of Pewaukee & Sussex is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Pewaukee & Sussex

SERVPRO of Pewaukee & Sussex specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

What Type of Equipment is Used to Detect Moisture in my Pewaukee Home

6/16/2020 (Permalink)

Moisture Meter Moisture Meter

Once a water damage hits your home or commercial property, our crew will come out to evaluate the damage. Water damage restoration requires the use of certain equipment. This may include detection devices, extraction equipment, air moving and dehumidification equipment, as well as safety equipment. Simply having access to the right equipment is only part of the process.

Scoping involves locating the areas of the structure into which water has intruded and defining the extent to which structure and contents have absorbed moisture beyond normal moisture levels. Various devices allow a water damage restoration professional to track moisture within a structure. These devices include the following:

  • Moisture sensors
  • Thermal imaging cameras 
  • Moisture meters 
  • Thermo-hygrometers

Moisture Sensors

The moisture sensor is used to detect moisture in carpets and padding. The moisture sensor has sharp probes that penetrate through carpets and pad to determine if water has migrated on the subfloor underneath.

Thermal Imaging Camera

Thermal imaging cameras (also called infrared cameras) are utilized for inspecting and monitoring moisture in building materials.  They can show how water traveled throughout a structure, and many times they can indicate moisture that otherwise may have never been discovered. At the end of the project, they provide excellent documentation or proof that drying was successfully completed. Technically, thermal cameras do not display moisture images, but rather infrared images. 

Moisture Meters 

Moisture meters are utilized to measure the actual moisture content or level of various materials. Some meters are calibrated to measure specific materials; for example, a moisture meter calibrated for drywall will not accurately read moisture content in wood materials. Some meters are adjustable for different types of materials, such as a meter that can be adjusted for both wood and drywall. There are penetrating and non- penetrating moisture meters. 

Thermo-Hygrometers

A thermo-hygrometer (sometimes referred to as hygrometers) measures the relative humidity and temperature of air masses. Some thermo-hygrometers also give the restorer the humidity ratio, vapor pressure, and dew point.

If you have a water damage, call SERVPRO of Pewaukee & Sussex. We are always open and always ready to help!

262.696.6336

What Equipment is used to Extract Water from my Pewaukee or Sussex Home After a Flood?

6/16/2020 (Permalink)

Carpet Wand Carpet Wand extracting water cause by a flood in a Pewaukee residence.

Water Damage Caused by Flooding

Once your home or commercial property gets water damage due to flooding, our crew will come out to access the damage. We will need to extract the water from your property because extraction is a critical step to removing moisture from a structure. The more excess water restorers remove with extraction equipment, the less time they will spend to evaporate and dehumidify the remaining moisture with drying equipment. Various types of extraction tools are used to remove water from flooring. These are:

  • extraction units
  • light wands
  • deep extraction tools
  • submersible pumps


Extraction Units

Extractors can be portable units or large truck-mounted units. 

A portable extractor is extremely flexible since it can be taken into almost any area of the structure. They do require electricity to operate, so power will have to be provided from the facility or a generator.


Truck-mounted extractors offer a more powerful vacuum compared to portables. They run off the work vehicle’s fuel, so no on-site power is needed

Light Wands

Light wands or “carpet wands” are used for water extraction. The light wand is appropriate for the initial water removal and extracting water from glue-down carpet. It is also effective in removing residual water on the surface of carpets after a stationary tool has been used. When the pad is being removed, the light wand is appropriate since you are not trying to remove all the water from the pad.

Deep Extraction Tools

There are various types of deep extraction tools that can be attached to an extractor.


Self-propelled extraction tools are powered by an independent motor that moves the unit over carpet at a consistent rate. These devices compress carpet and pad, squeeze out water, and remove water through the vacuum system of an extractor.

Stationary tools are able to extract water from carpet and pad using only the weight of the water damage restoration professional standing upon the device. A vacuum system is attached to the device, pulling water through a series of tiny holes in the base of the unit. Stationary tools are available in various sizes.

If you have water damage due to a flood in your Pewaukee or Sussex home, call SERVPRO of Pewaukee & Sussex.

262.696.6336.

Storm Damage at your Pewaukee or Sussex Property

6/8/2020 (Permalink)

Hurricane Cristobal Projected landfall path for Hurricane Cristobal

Tropical Storm Cristobal

Tropical Storm Cristobal is expected to track into Wisconsin on Tuesday, bringing heavy rains and gusting winds. Only three tropical systems are known to have found their way into Wisconsin, so this is a very unique event. The expected path appears to have Cristobal tracking into the state from southwest to northeast. That could mean areas could get 1 to 2 inches of rain with the possibility of localized flooding. There's also the potential of severe weather on Wednesday, which could mean tornadoes in the area. 

SERVPRO of Pewaukee & Sussex has years of experience in mitigating water damages. If your Pewaukee, Wisconsin and surrounding area's home encounters a water damage due to the upcoming storm, please do not hesitate to call us. 

SERVPRO of Pewaukee & Sussex 262.696.6336.

Drying out your Sussex or Pewaukee Commercial Property

6/2/2020 (Permalink)

Drying of a commercial property. Specialty drying equipment used at commercial property.

At some point every commercial property has not had a water damage whether it is a busted pipe, a toilet overflowing, etc.  Once you get the main source of water shut off, you have to have experts come and dry the affected area and fast! 

You are definitely going to want professionals to handle this type of job. SERVPRO of Pewaukee & Sussex has the staff, equipment and knowledge you need to help solve your problem and fast. Drying out your commercial property and the contents within and doing so quickly is essential. 

Every water damage situation is a little different, and requires a unique solution, but the general process stays the same. The steps listed below illustrate our process for the “typical” water damage emergency.

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

If you have had a water damage at your commercial property, give SERVPRO of Pewaukee & Sussex a call today at 262.696.6336. We have a highly trained staff that are ready to go 24/7/365!

Certified: SERVPRO Cleaned – a defensive cleaning program

6/2/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Pewaukee & Sussex today at  262.696.6336 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Water Damage? We Can Dry It.

5/27/2020 (Permalink)

Intricate Specialty Drying Intricate Specialty Drying

We Can Dry It

A sprinkler head in a local gym had busted due to cold weather in Sussex, Wisconsin. Due to the nature of the water damage and the facility that it occurred in, intricate specialty drying was set up and used in order to dry the affected materials in a timely manner to minimize any additional disruption to business. The photo shows the tubing drying system SERVPRO of Pewaukee and Sussex used to dry the affected areas under & around a custom-built raised floor. It doesn't matter what it is that needs to be dried, SERVPRO of Pewaukee and Sussex can dry it. In this case, drying was much more cost effective and saved them time as well as money versus having to replace the affected materials.

If you have a water damage at your commercial or residential property, give SERVPRO of Pewaukee and Sussex a call today at 262.696.6336.

As Businesses Reopen, Protect Yourself.

5/27/2020 (Permalink)

Protect yourself against Covid- 19. Protect yourself against Covid- 19.

We are all well aware of Covid-19 and all the devastation it has caused. Recently, states are beginning to open up, and in the Pewaukee, Wisconsin area, that news holds true. So what if you aren't comfortable yet to go back to work? What if you are still a little scared? You can ease some of this worry by making sure to protect yourself.

CDC Recommendations 

The CDC Recommends several precautions you can do for yourself:

  • Social Distance. Try and maintain at least 6 feet apart from everyone. Will this may be hard at work, try to adhere to it. 
  • Wash your hands! And regularly with warm water and soap for at least 20 seconds. 
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Cover your mouth and nose with a cloth face cover
  • Cover coughs and sneezes
  • Clean high touch/ traffic areas and surfaces regularly.

Here at SERVPRO of Pewaukee & Sussex, we hope you remain healthy and safe.